Gone are the days when building a best-in-class product was simply about a novel idea or a supersized set of features. According to a recent Eventbrite survey, 78% of gen y respondents said they would rather spend money on an experience than a thing, and 77% said their best memories come from an experience. So the question is how can smart organizations create high tech products with winning experiences?
Consider the Apple iPhone and Boeing Dreamliner 787, two defining products that exemplify the “Experience Economy”. Their designs push the envelope in user engagement by raising the bar on delivering a holistic experience that connects with customers on an emotional level. With an ever growing demand for experiences, leading high tech manufacturers have turned to simulation in order to innovate and optimize new designs, while creating more robust, more efficient, and more durable products.
Let’s consider simulation and its impact on the white goods market. Many of us cannot avoid house hold chores like doing the laundry – how can we make this a better experience? Leading washing machine manufacturers are using realistic simulation to innovate washers that deliver clean, colorful clothes, while saving energy and detergent at the same time. My old top load washer used to rattle the entire house while gulping down a whopping 40 gallons of water per load. My new energy efficient washer quietly washes clothes while using a meager 14 gallons of water per load. Now I can happily “experience” greater ease of use, a more peaceful home, and a heavier wallet!
As customers of all ages become more informed and empowered, they increasingly expect a more personalized product and experience, and companies that can’t adapt are in serious danger of failing or falling behind…
The results of simulation on the high tech industry are extraordinary!
To get the details, download the whitepaper:
“Making the Case for Simulation in the Age of Experience” to learn how using the right simulation tools can help to better serve customers’ need for an experience, while at the same time save time and money, and improve high tech designs.