Technically and geographically diverse product development teams must work together more closely than ever to develop medical devices which will focus on the needs of patients and doctors globally. In order for medical device companies to compete, traditional voice of customer (VOC) approaches need to keep pace with healthcare consumers increasingly sophisticated product needs. Medical device product innovation can result from improved ideation which facilitates collaboration between all global stakeholders.
Medical device product development is a complex process involving research and development teams, designers, and the marketing and regulatory teams that gather requirements from customers and governing agencies. A 2012 report from Axendia titled “Walking the Tightrope: Balancing the Risks and Rewards of Med-Tech Globalization” highlights the opportunities and challenges posed by increasing globalization. Medical device product opportunities lie in growing global patient markets and working with outsourced partners in a more collaborative role. Challenges include increasing data visibility and analysis as well as keeping track of regulations for each region.
Dan Matlis, president of Axendia, was one of three speakers at Dassault Systèmes (3DS) sponsored webinar during the December 3rd (now available on replay) discussing results from this report as well as ways medical device companies can address them. The webinar titled “Learn How Leading Medical Device Organizations are Driving Innovation in a Global Marketplace” also included Cathi Crist, Partner and leader of the Life Sciences practice at Kalypso where she educated viewers on how product lifecycle management (PLM) facilitates innovation. Rounding out the webinar was Stuart Karten of Karten Design, where he shared his firsthand insights on how leading medical device organizations are leveraging design and innovation to improve and create new products. Click here to watch the webinar replay.
Today’s global consumers develop strong and sometimes very personal reactions about the healthcare products they experience, and are quick to discuss their likes and dislikes via social media. These tweets, Facebook updates, and Instagram posts in turn create more discussion and opinions among their network and beyond. These data create a rich product development resource for medical device companies. Focus groups and surveys have always been used by companies to gauge needs of their customers, but they can be time intensive and expensive. Innovative medical device companies realize that listening to customers first, in real time, rather than being reactionary when complaints arise, will be the winning strategy. Indeed, putting patients and doctors first, and even involving them in the product development process, will result in more customer satisfaction and sales.
The Dassault Systèmes Ideation and Concept Design for Medical Device Industry Solution Experience redefines medical technology workflow via social collaboration. Powered by the 3DEXPERIENCE platform, it is the first cloud-based, all in one innovation management system. This solution was highlighted during the webinar, and in keeping with social collaboration, we hope you can join the discussion, and leave any comments or questions below.