Creating an Installation Log File

 

If you are having trouble installing any GEOVIA software, it could be down to one of the following reasons:

 

a. You have IT restrictions that prevent the installation

b. The installer file is corrupted

c. Some files are missing

d. The Windows version installed on your machine is not compatible with the software

e. Others

 

Usually, when installation does not complete there should be an error message but without it, it could be a challenge to figure out the cause. Having an installation log file could help the support consultants understand the problem and therefore speed up the resolution.

 

Follow these simple steps to create the log file:

1. Open any text editor (i.e. notepad) and save a blank document as installation_log.txt

2. Edit the following command: msiexec /i “C:\<YourPath>\<installation file>.msi” /L*V “<Path Where you saved the log file>installation_log.txt”

 

Replace <Your Path> with the directory of the msi installer and <installation file> with the name of the installer.

 

 

3. Press Windows + R on your keyboard to launch “Run/Search Windows”

4. Type “cmd” and press Enter

 

 

 

5. In this example, your command prompt should look like:

 

 

 

6. The installer will automatically be launched, follow the steps to install. Any issues that occur during installation will be logged onto the installation_log.txt file.

7. Email this file to support.newrequest@3ds.com or geovia.support@3ds.com for further analysis.

Marck Maramat

Technical Customer Support Consultant – Mining | Marck is a Mining Engineer with more than 5 years of experience in Mining. He spent most of his practical time in underground mining for copper and gold and is highly experienced in short term planning. Marck has been working as a customer support consultant since joining GEOVIA in 2017, leveraging his mining knowledge while helping improve user experience for GEOVIA software products. Based in Perth, Australia, Marck specializes in Surpac and Minesched.