Benefits of Maintenance & Support

 

At Dassault Systèmes, we offer GEOVIA customers the option to be part of our dedicated Maintenance & Support program, which ensures your team receives ongoing access to enhancements & services that improve your operations and avoid periods of downtime.

In addition you will receive critical updates ensuring your software operates at peak performance and continues to protect your software investment.

 


Benefits include:

GEOVIA Maintenance & Support UserUnmaintained GEOVIA User
All software updates & hot fixes for the GEOVIA products you ownYesNo
Access to Knowledge Base with hundreds of support articlesYesNo
Extended hours for your Support Requests utilising a “follow the sun” approach;
Product-specific call routing to speed up your technical phone support     
YesNo
Access to GEOVIA Discussion Board to quickly find answers and engage with your peers
and GEOVIA staff on any product-related topic
YesNo
Member-only offers & discounts emailed to you from time to timeYesNo
Invitation to exclusive how-to and product launch webinarsYesNo
Opportunity to submit papers and present at GEOVIA events around the worldYesNo
Complimentary tickets to attend the annual GEOVIA User Conference and
other events in your region
YesNo
Beta test new software before it’s releasedYesNo
Access to GEOVIA Resource CenterYesYes
Access to GEOVIA Blog featuring regular tutorials & product newsYesYes

 

 

The Dassault Systemes (3DS) Support Portal:

Through the Support Portal, you can access updates for software updates, product enhancements, knowledge base, discussion board, get assistance with issue resolution, access to localized services as well as language support.

To Access the 3DS Support portal – View Instructions here 

Or, watch our webinar on how to access our 3DS Support portal

 

Need Maintenance or If your Maintenance has Lapsed

We can help reinstate your maintenance and discuss options for your maintenance membership. For further information, please contact your local Sales Representative or you can email your nearest regional center:

 

Software updates and enhancements timeline  

To demonstrate just how far our GEOVIA software has evolved over the last few years, we have put together a list of the features and functionality enhancements that have been developed and implemented (download the PDF via the links below):

 

 

GEOVIA
When mining companies seek to increase mine productivity, they turn to Dassault Systèmes for technology and services. It is home to world-renowned and award-winning mining solutions and to industry thought leaders who are pushing the boundaries of what’s possible in mining, through the GEOVIA brand. The largest global supplier of mining software, GEOVIA delivers comprehensive solutions in all major mining centers in more than 130 countries at over 4,000 sites.
GEOVIA
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