Customer Relationship Management

Self-service apps are the future of the customer experience

Published on July 20, 2016
In customer experience field, customers are increasingly “taking back the power”. The goal of e...

Published on July 20, 2016
Photo Flickr by Steve Jurvetson http://ow.ly/pRxH302nJqV Oliver Renard, the CIO of La Poste Mob...

Published on July 31, 2015
Customer interaction software is often positioned in opposition to CRM systems. One of them is ...

Published on June 11, 2015
In recent months, we have been talking about customer relations, whether it be to imagine our f...

Published on February 10, 2015
We are witnessing, in numerous areas of daily life, a dematerialisation and cross border flow o...

Published on January 5, 2015
In this start to the New Year, EXALEAD would like to share its convictions regarding the...

Published on October 6, 2014
EXALEAD is participating in the AfterMarket Europe 2014 event on October 22nd to 24th at The Gr...

Published on April 3, 2014
In order to stay competitive, companies in all industries are eager to engage customers via per...

Published on June 4, 2013
The Paris stop on this worldwide roadshow by the leader in CRM is the Number 1 IT event in Fran...

Published on April 3, 2013
Many companies in Telecom, Financial services, Energy, Healthcare or event Automotive or Retail...