Les applications en self-service sont l’avenir de la relation client

Les applications en self-service sont l’avenir de la relation client

Published on July 20, 2016
Dans le domaine de la relation client, la tendance vise à « rendre le pouvoir » aux clients. Ce...

Self-service apps are the future of the customer experience

Self-service apps are the future of the customer experience

Published on July 20, 2016
In customer experience field, customers are increasingly “taking back the power”. The goal of e...

Customer Services Have to Invest in Predictive Analytics

Customer Services Have to Invest in Predictive Analytics

Published on July 20, 2016
Photo Flickr by Steve Jurvetson http://ow.ly/pRxH302nJqV Oliver Renard, the CIO of La Poste Mob...

Les services client ont tout intérêt à investir dans l’analyse prédictive

Les services client ont tout intérêt à investir dans l’analyse prédictive

Published on July 19, 2016
Photo Flickr by Steve Jurvetson http://ow.ly/pRxH302nJqV Olivier Renard DSI de La Poste Mobile ...

EXALEAD @ Science in the Age of Experience – Boston MA – May 23-25 2016

EXALEAD @ Science in the Age of Experience – Boston MA – May...

Published on May 8, 2016
In a few days, Boston will welcome the 2nd Dassault Systèmes Megatrend Event of 2016. SIMULIA i...

DESIGN IN THE AGE OF EXPERIENCE – Global User Event – Milano – April 11-12,  2016

DESIGN IN THE AGE OF EXPERIENCE – Global User Event – Milano –...

Published on March 24, 2016
In 3 weeks, Milano, Italy, will host Dassault Systèmes new Worlwide Design User Event... 2 days...

[2015 Review] Monoprix Success Story: innovating in quality through data

[2015 Review] Monoprix Success Story: innovating in quality through data

Published on December 11, 2015
In case you’ve missed this CPG and Retail use case and video…  Challenge: Because s...

Inside exalead.com engine (1)

Inside exalead.com engine (1)

Published on November 25, 2015
This post is the first of a series about EXALEAD‘s web search engine activities. We’...