Self-service apps are the future of the customer experience

Self-service apps are the future of the customer experience

Published on July 20, 2016
In customer experience field, customers are increasingly “taking back the power”. The goal of e...

Customer Services Have to Invest in Predictive Analytics

Customer Services Have to Invest in Predictive Analytics

Published on July 20, 2016
Photo Flickr by Steve Jurvetson http://ow.ly/pRxH302nJqV Oliver Renard, the CIO of La Poste Mob...

EXALEAD @ Science in the Age of Experience – Boston MA – May 23-25 2016

EXALEAD @ Science in the Age of Experience – Boston MA – May...

Published on May 8, 2016
In a few days, Boston will welcome the 2nd Dassault Systèmes Megatrend Event of 2016. SIMULIA i...

COE 2016, San Antonio – 3DEXPERIENCE Platform, OnePart and PLM Analytics Highlights

COE 2016, San Antonio – 3DEXPERIENCE Platform, OnePart and PLM Analytics Highlights

Published on April 1, 2016
COE 2016 – Annual PLM Experience & Technifair – will take place in San Antonio,...

DESIGN IN THE AGE OF EXPERIENCE – Global User Event – Milano – April 11-12,  2016

DESIGN IN THE AGE OF EXPERIENCE – Global User Event – Milano –...

Published on March 24, 2016
In 3 weeks, Milano, Italy, will host Dassault Systèmes new Worlwide Design User Event... 2 days...

[2015 Review] Monoprix Success Story: innovating in quality through data

[2015 Review] Monoprix Success Story: innovating in quality through data

Published on December 11, 2015
In case you’ve missed this CPG and Retail use case and video…  Challenge: Because s...

Inside exalead.com engine (1)

Inside exalead.com engine (1)

Published on November 25, 2015
This post is the first of a series about EXALEAD‘s web search engine activities. We’...

PricewaterhouseCoopers is launching its Information Management Application, based on EXALEAD CloudView

PricewaterhouseCoopers is launching its Information Management Application, based on EXALEAD CloudView

Published on September 9, 2015
At the 2015 Enterprise Information Management (EIM) Congress, PwC presented the implementation ...

Flows, data or quality: how to manage interaction with customers efficiently

Flows, data or quality: how to manage interaction with customers efficiently

Published on July 31, 2015
Customer interaction software is often positioned in opposition to CRM systems. One of them is ...

And what about the workers?

And what about the workers?

Published on June 11, 2015
In recent months, we have been talking about customer relations, whether it be to imagine our f...