Many companies in Telecom, Financial services, Energy, Healthcare or event Automotive or Retail…are desperately seeking for a real Customer Interaction Solution in order to improve Customer Services Efficiency… and so Customer Satisfaction… and so Customer Engagement…
It’s a real data challenge! EXALEAD is offering EXALEAD OneCall that is the answer to overcome this challenge, being purposefully designed for busy contact center or shops agents and managers who operate directly on the “frontlines” interface between a company and its customers.
In partnership with Ian Munro, Managing Director, Contactcentres.com
-Show EXALEAD OneCall solution functionalities: demonstrate how OneCall is answering customers pains and give breakthrough solutions
-Demonstrate the value of the solution and a real ROI
-Show key differentiating factors and how we can improve with a non-intrusive new technology their performance
08:00 – 08:20 WELCOME AND BREAKFAST
08:20 – 08:40 I’LL GIVE YOU THE ANSWERS , WHAT ARE THE QUESTIONS? Ian MUNRO, Managing Director, Contactcentres.com. Acknowledged as one of the UK’s leading independent operational contact centre specialists. Ian has over 20 years experience of helping blue chip organisations transform existing contact centres while delivering improved performance, service delivery and reduced costs.
08:40 – 09:00 THE HR IMPACT – OPTIMISING PERFORMANCE AND RETAINING TALENT Laura HAWES, Managing Director, Orion Business Solutions. In a career spanning more than 30 years, Laura has held senior HR, Operational and Customer Service Executive positions across three industries working for British Airways, Securicor and Fidelity Investments; holding Board Level positions in the latter two.
09:00 – 09:45 EXALEAD ONECALL – A REAL CONTACT CENTRE BREAKTHROUGH SOLUTIONDiscover how transforming big data customer interactions equals profi table business growth. George VOUTES, Brand User Experience & Offer Portfolio VP, DS EXALEAD. Previously, Product Management Director at GTECH Technologies, George has over 20 years of experience in sales, marketing and engineering across many industries, and in both large and start-up sized companies. He learned his Master of Science degree in Information Systems Management from the Stevens Institute of Technology – U.S.A.
09:45 – 10:00 Q & A SESSION
The next Seminar will take place in Milano, in May… stay tuned…