The Scottish Government selected Exalead technology to open up online access to 25 years worth of official documents on its portal, www.scotland.gov.uk. Exalead was selected not just for its scalability and data-format versatility, but also for the very practical search assistance it provides to site visitors. The Scottish Government has also replaced their legacy enterprise search system that was running on their internal content with Exalead.
Managing an annual budget of more than £30 billion in 2007-2008, the Scottish Government is responsible for most of the issues of day-to-day concern to the people of Scotland, including health, education, justice, rural affairs, and transport. To aid the public in accessing information pivotal to these day-to-day concerns, the Government needed a search tool that was as pragmatic as its mission.
Exalead’s patented search navigation technology fulfills this need, helping users get beyond what they type in the search box to helping them find what they are truly looking for. It does this by guiding visitors through the search process, enabling them to refine their searches according to pre-defined metadata like site section (About, Topics, News, Publications, Consultations), or using automatically-extracted information like document type, creation date, subject matter, document category, related terms, and more. For, as the Scottish saying goes, “The tree doesn’t always fall at the first stroke.”