Did you say Dassault Systèmes Support?

Dassault Systèmes Support in plain English

At a dinner party, when I talk about my job, the first question I have to answer is always “your company builds aeroplanes, right?”. And the second one is “so you work at Dassault Systèmes Support? But what is Support exactly?” That’s why I came up with the idea of presenting our job to you all through a short video.

No, Support is not only about answering to the telephone in an overcrowded call-center. It’s a more complex organization built to interact directly with Dassault Systèmes’ clients and users so as to make sure that they are statisfied with our products.

And since a short video is better than a long speech…

[youtube width=”465″ height=”288″]http://www.youtube.com/watch?v=7MJy6wwyOTE

Is it clearer now?

By the way, this post will be followed by a series of interviews of (real) support people in the weeks to come so stay tuned! 🙂

Cheers,

Matthias

  • Thank you Matthias for this great video! Makes things a lot clearer and easy to understand!

  • John

    That last scene, was that an angry client (why was he angry?) or a client with an short turnaround need(can’t wait next scheduled deployment)?

  • Matthias

    Thank you both for your comments. John, in fact, the client was anxious at first. But in the end, he’s relieved. And happy! 🙂

  • Brigitte

    Great video Matthias! Thx