EXALEAD OneCall was @ Salesforce PARIS

EXALEAD OneCall was @ Salesforce PARIS

Published on June 4, 2013
The Paris stop on this worldwide roadshow by the leader in CRM is the Number 1 IT event in Fran...

When customer self service transcends knowledge bases

When customer self service transcends knowledge bases

Published on March 31, 2010
A distinguished Gartner Analyst, Michael Maoz, recently published a paper titled “A Framework f...

Social CRM and Constellations

Social CRM and Constellations

Published on October 14, 2009
It’s been an interesting week further exploring the topic of Social Networking and Customer Ser...