EXALEAD OneCall was @ Salesforce PARIS

EXALEAD OneCall was @ Salesforce PARIS

Published on June 4, 2013
The Paris stop on this worldwide roadshow by the leader in CRM is the Number 1 IT event in Fran...

When customer self service transcends knowledge bases

When customer self service transcends knowledge bases

Published on March 31, 2010
A distinguished Gartner Analyst, Michael Maoz, recently published a paper titled “A Framework f...

Channel Searching for improved customer service

Channel Searching for improved customer service

Published on September 25, 2009
At Exalead, we are now seeing uses for search-based applications (SBAs) across many different i...