EXALEAD OneCall was @ Salesforce PARIS

EXALEAD OneCall was @ Salesforce PARIS

Published on June 4, 2013
The Paris stop on this worldwide roadshow by the leader in CRM is the Number 1 IT event in Fran...

After a positive experience, 87 percent of customers increased their value by purchasing more products

After a positive experience, 87 percent of customers increased their value by purchasing...

Published on August 3, 2012
Customers’ emotions drive their decisions According to McKinsey surveys, 87 percent of customer...

When customer self service transcends knowledge bases

When customer self service transcends knowledge bases

Published on March 31, 2010
A distinguished Gartner Analyst, Michael Maoz, recently published a paper titled “A Framework f...

SFA automation – What about the relationship?

SFA automation – What about the relationship?

Published on March 27, 2010
As a student of CRM, I spend time reading research about CRM and recently came across a SFA (sa...

Search-based applications and business processes

Search-based applications and business processes

Published on March 17, 2010
The value of any new technology category is often hard to forecast as that technology is born. ...