Self-service apps are the future of the customer experience

Self-service apps are the future of the customer experience

Published on July 20, 2016
In customer experience field, customers are increasingly “taking back the power”. The goal of e...

Customer Services Have to Invest in Predictive Analytics

Customer Services Have to Invest in Predictive Analytics

Published on July 20, 2016
Photo Flickr by Steve Jurvetson http://ow.ly/pRxH302nJqV Oliver Renard, the CIO of La Poste Mob...

Flows, data or quality: how to manage interaction with customers efficiently

Flows, data or quality: how to manage interaction with customers efficiently

Published on July 31, 2015
Customer interaction software is often positioned in opposition to CRM systems. One of them is ...

And what about the workers?

And what about the workers?

Published on June 11, 2015
In recent months, we have been talking about customer relations, whether it be to imagine our f...

Customer relations: From interaction to conversation

Customer relations: From interaction to conversation

Published on February 10, 2015
We are witnessing, in numerous areas of daily life, a dematerialisation and cross border flow o...

Build customer interaction for tomorrow

Build customer interaction for tomorrow

Published on January 5, 2015
  In this start to the New Year, EXALEAD would like to share its convictions regarding the...

EXALEAD Dassault Systèmes will be present at the AfterMarket Europe 2014 Event

EXALEAD Dassault Systèmes will be present at the AfterMarket Europe 2014 Event

Published on October 6, 2014
EXALEAD is participating in the AfterMarket Europe 2014 event on October 22nd to 24th at The Gr...

Improving Customer Satisfaction with a Customer Engagement Application

Improving Customer Satisfaction with a Customer Engagement Application

Published on April 3, 2014
In order to stay competitive, companies in all industries are eager to engage customers via per...

EXALEAD OneCall was @ Salesforce PARIS

EXALEAD OneCall was @ Salesforce PARIS

Published on June 4, 2013
The Paris stop on this worldwide roadshow by the leader in CRM is the Number 1 IT event in Fran...

Customer Interaction Breakfast Meeting, April 25th, London

Customer Interaction Breakfast Meeting, April 25th, London

Published on April 3, 2013
Many companies in Telecom, Financial services, Energy, Healthcare or event Automotive or Retail...